Refund Policy

1. Overview

At Naga Gas (Registration No: 201603129242 / 002535582-A), we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for products purchased through NiagaHub.

2. Eligibility for Refund

You may request a refund under the following circumstances:

• Defective or Damaged Products: If the product you received is defective, damaged, or not as described, you may request a refund within 7 days of receiving the item.
• Wrong Item Delivered: If you received an incorrect item, please contact us within 7 days of delivery.
• Non-Delivery: If your order has not been delivered within the estimated delivery timeframe, please contact us to investigate.

3. Non-Refundable Items

Refunds are not available for:

• Products that have been used, opened, or are no longer in their original condition.
• Change of mind after purchase.
• Items purchased during sales or promotions (unless defective).
• Shipping fees (unless the return is due to our error).

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at admin@nagagaz.com with your order number, reason for refund, and photos of the product (if applicable).
2. Review: We will review your request within 3-5 business days and notify you of the outcome.
3. Return (if required): If a return is necessary, we will provide instructions for returning the item. Return shipping costs may be borne by the customer unless the return is due to our error.
4. Refund Processing: Once approved, refunds will be processed within 7-14 business days to your original payment method.

5. Exchanges

We may offer product exchanges for defective or wrong items, subject to stock availability. If a replacement is not available, a full refund will be issued instead.

6. Cancellation

• Orders may be cancelled before they have been shipped. Please contact us as soon as possible to request a cancellation.
• Once an order has been shipped, it cannot be cancelled. You may request a return upon receiving the item.

7. Refund Method

Refunds will be credited back to the original payment method used during the purchase. Please note that processing times may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: