Privacy Policy

1. Introduction

Naga Gas (Registration No: 201603129242 / 002535582-A) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website NiagaHub and make purchases from us, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

We may collect the following personal data:

• Personal Information: Full name, email address, phone number.
• Shipping Information: Delivery address, city, postcode, state.
• Account Information: Login credentials (email and password or Google account details).
• Transaction Information: Order details, payment status, and transaction history.
• Technical Data: Browser type, IP address, device information, and cookies for website functionality.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders.
• To communicate with you regarding your orders, delivery, and customer support.
• To create and manage your user account.
• To process payments securely through our payment gateway (Billplz).
• To improve our website, products, and services.
• To comply with legal obligations under Malaysian law.

4. Data Sharing & Third Parties

We may share your personal data with:

• Payment Processors: Billplz for secure payment processing.
• Hosting Providers: Firebase (Google) for data storage and authentication.
• Courier Services: For order delivery purposes.
• Legal Authorities: When required by law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), secure authentication via Firebase, and secure payment processing via Billplz.

6. Cookies

Our website uses cookies and local storage to enhance your browsing experience. This includes maintaining your shopping cart and authentication session. You may disable cookies in your browser settings, but this may affect the functionality of the website.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order data is retained for a minimum period as required by Malaysian tax and commercial laws.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for data processing (where consent was the basis).
• Request deletion of your personal data, subject to legal requirements.

To exercise any of these rights, please contact us at the details provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: